Refunds & Cancellations
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return, but due to the pandemic, for safety reasons, we are not doing returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at our instagram page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at our instagram page shoppeachescremes
Cancellations
Once a product has been shipped, we do not offer cancellations nor adjustment/changes to the order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If an item has been lost after shipment, we are NOT accountable to refund you as we have no control on items from our side once they have been shipped.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We are NOT accountable to refund you for any items that may get lost after shipment.